FAQ's

Frequently Asked Questions

How long should I expect my order take to be shipped.

Packa Backa PARTNERS WITH GLOBAL MERCHANTS AND MANUFACTURERS IN ORDER TO PROVIDE YOU THE BEST PRICES AND A UNIQUE GLOBAL SHOPPING EXPERIENCE.
This means that your order is shipped from global areas such as Thailand, Tibet, China, India, etc. Because we ship directly from our partners in these countries, your item takes 3-7 days to process and 14-24 days to arrive.
Sometimes shipping is faster (see the bottom of this page for an 8 day delivery), sometimes it's slower. Please be patient. We assure you your package is on the way :)

Please note -  Backpack and bags are delivered "signature required"

Once the order is shown "in transit" this means the package is in-route, therefore we cannot offer any refunds

When you see a delay in tracking updates, do not be alarmed this is normal as the tracking and shipping is being transferred from EMS to USPS.

Do you offer free shipping
Free shipping to anywhere in the United States, Canada and United Kingdom
Other Countries $6.99 
Puerto Rico, South America and Africa $21.99
Brazil, Chile and some S American countries and remote countries expect a 2-3 month delivery time
Please note that in some countries you may have to pay a customs fee.

What's the latest I can order for a Christmas present gift?
Approx timeframe total process and shipping time is about 25 business days.
So I would say November 25th at the latest. Sorry we cannot guarantee a holiday delivery as this is the busy season for all shipping services.

How close are the actual dimensions?
Dimensions listed are APPROXIMATE. Most items are listed in both centimeters and inches. Please be sure and look at the dimensions before purchasing.

I ordered 2+ items, but only received one... where's my order?
When you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

Do you charge tax?
We only charge tax to Florida customers along with customers from Australia.

From 1 July 2018, Australian goods and services tax (GST) 10% will apply to each order valued at $1,000 or less. 

Do you have an actual store?
We are online only

What is PU leather?
You can find info on PU and Split Leather here.

Will you beat a competitors price?
Yes we will! If you find the same item another US seller,we will beat that price by 5%
The backpack or bag must the the same exact size that we have offered.
You must contact us with the URL of the same item (and size if applicable).
Offer good up to 5 days after purchase. Info here

Is your checkout secure?
We are very serious about securely hosting your online store and have invested significant time and money to certify our solution is PCI compliant. From annual on-site assessments validating compliance to continuous risk management, we work really hard to ensure our shopping cart software and ecommerce hosting is secure.

You made a mistake on my order, what do I do?
We are very sorry. It doesn’t happen often, but nobody’s perfect. Contact Packa Backa and we’ll work with you to make it right. Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) call you to correct it.

What happens if I find my item was damaged?
Please contact us immediately once you discover this.

Where are you located?
We are located in Largo, FL

Do you have a return policy?
Return Policy:
We offer a 14 day return policy from the receiving date.

Item must be shipped back in the original box, if the box is in good condition.  If the box is damaged, please pack in another box to prevent further damage.

Buyer pays return shipping. A 20% restocking fee will also be applied.

The refund will not be given until the item is received and found to be in the same condition as you received it.

If in doubt on any of the above, be sure and contact us.

If you have an issue with your purchase, PLEASE CONTACT US FIRST before doing anything, and let us know what the problem is. We will work with you to correct the issue, if within reason.

We will work to the best of our ability to ensure you are satisfied with your purchase!  Our feedback and reviews mean a LOT to us.

 


One of our fastest delivered 
5-2018
Shipped from China to Yonkers, New York in 5 days.
Includes processing and delivery

 

 

 This was one our orders delivered in 8 days
China to California. 1-1, delivered 1-10